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HP PAVILION GAMING LAPTOP 16-a0020ca
Microsoft Windows 10 (64-bit)

J’ai acheté un ordinateur portable de gaming en septembre 2020 (modèle 16-a0020ca). Depuis le 9 septembre 2021, il ne se charge plus. Je l’ai fait inspecter par un employé chez Bureau en Gros et il m’a confirmé que la prise « power jack » a fondue et il est donc impossible de le faire charger. Nous sommes aujourd’hui le 10 septembre et il ne me reste que 6 jours sur ma garantie du fabricant lorsque je regarde avec votre outil pour vérifier la garantie d’un produit. Je veux qu’il se fasse réparer avant que la garantie ne le couvre plus.

1 REPLY 1
HP Recommended

Hey @vivimv88_  🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.