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Music quality of HP Pavilion

HP Recommended
HP Pavilion 15-cw1948nd
Microsoft Windows 10 (64-bit)

Does anyone know how to disable the Bang & Olufsen experience when playing music from the headphone jack? The music sound is completely distorted and tinny. Even the HP Audio control Equalizer doesn't solve this problem and I am a hair away from returning the **bleep** thing because of this.

I use a good quality audio cable to a Yamaha amplifier and a pair of big Dali boxes, so that's not the issue. With my previous laptop (a HP Envy) this setup worked really well with a very rich and deep sound.

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If the information matches, disable the Bang and Olufsen "experience" setting.


Open File Explorer > Navigate to C:\Program Files\CONEXANT\SA3\HP-NB-AIO

Double-Tap / Open the Bang and Olufsen Audio software > SmartAudio3.exe

Click / Select Tab "Listening Experience"

Clear (Uncheck) the box next to "Audio Enhancements"


and / or

Check the settings for your Sound

Settings > System > Sound

Under "Advanced sound options"

Click App volume and devices preferences

Adjust as desired




User Guide

Using Sound Settings - Page 20


Control Panel > icon view > Sound

Tab Playback

Select device (speakers, headphones...)

Select Configure or Properties > Advanced

Click OK to save changes


Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

HP Pavilion - 15-cw1948nd


Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic


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