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Message 1 of 2
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Mute Key Not Turning off

HP Recommended
HP Pavilion x360 Convertible 15-cr0xxx
Microsoft Windows 10 (64-bit)

Hi HP Support, 

I have a HP Envy Laptop, and the mute key is turning off at all, even how many times you try pressing the key to turn it off. No audio could be heard, through the laptop itself or with headphones plugged to the laptop.

Jaspreet Dhillon

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jassi11 Welcome to HP Forums Community!

Did you attempt to reinstall the Audio drivers?

Or update it from the HP website?

(Click here to find and install it, if you haven't)

If the issue persists, I recommend you reinstall the Audio drivers using the recovery manager:


(by the end of this document, all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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