cancel
Showing results for 
Search instead for 
Did you mean: 
sumitveer Student
Student
1 0 0 0
Message 1 of 2
178
Flag Post
HP Recommended

Mute button light error

HP Envy 360 Convertible
Microsoft Windows 10 (64-bit)

When we press "mute" button, the led light on the button glows(orange/red light). When we switch to normal audio mode, or simply unmute, ideally the light should get off. Unfortunately, in my case, the orage/red light is still glowing even in normal (unmute) mode. I've checked all my audio/realtek controller drivers, they are updated. What must be the reason? 

1 REPLY 1
Provost
Provost
52,748 49,455 9,894 16,620
Message 2 of 2
166
Flag Post
HP Recommended

Mute button light error

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your Envy 360 notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

2.  Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation