Bpalmer1592 Honor Student
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Mute button will not stay off?!?!

ENVY m6-k015dx
Microsoft Windows 8.1 (64-bit)

I generally keep the mute button on my laptop on because I generally don't need sound. However, for a while now starting like a couple months ago, the mute button will not stay off when I turn it off. When I turn it off I'll get sound for maybe a minute or 2 and then the mute button will turn on all by itself. When I turn the mute button back off the volume is also at 0, not the level I had it at before it turned off which is what used to happen.


This is extremely frustrating is there a fix?? I've tried the find and fix problems application but it comes up with nothing. My computer is also up to date.

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Flag Post
HP Recommended

Mute button will not stay off?!?!

Hi @Bpalmer1592,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the mute and volume level. I would like to assist you today with resolving this issue.


Please look at the following documents.

Beats Volume Control Direction Setting Does Not Work

No Sound from Speakers (Windows 😎


Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂



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