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Locked

‎03-26-2020 10:08 PM - edited ‎03-26-2020 10:09 PM

HP Recommended
Product: HP pavilion dk 0045tx
Operating System: Microsoft Windows 10 (64-bit)

Actually I performed update from the hp support assistant and few system updates from settings and after that I was surprised to see that the light of mute key is not lit while the backlight of keyboard is working. The light of caps lock was also working. But the light of mute key i.e f6 is not working the key still mutes up the system but the light is not seen!

I'm stuck!

4 REPLIES 4

‎03-26-2020 11:56 PM

HP Recommended

Hello @ARJain1964,

 

The most common solution for this issue seems to be installing the latest audio driver:

 

Realtek High-Definition (HD) Audio Driver

Description:

This package provides the driver for the Realtek High-Definition (HD) Audio in supported computer models that are running a supported operating system.

Fix and enhancements:

- Provides the updated driver.

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100428.exe

 

Install then restart the laptop.

 

Let me know how it goes.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎03-27-2020 12:46 AM

HP Recommended
It's not working yet!
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‎03-27-2020 12:48 AM

HP Recommended

Try this:

  1. Open Device Manager
  2. Expand Sound, video and game controllers
  3. Right-click and update the driver (automatic method)
  4. Reboot
  5. If that doesn't work, right-click and uninstall your computer's existing audio driver
  6. Action > Scan for hardware changes
  7. Reboot
I used to be an HP Expert. I no longer participate in this community.
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‎03-27-2020 01:39 AM

HP Recommended
Not yet working 🧐🧐
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