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‎03-24-2020 12:02 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-cp0xxx
Operating System: Microsoft Windows 10 (64-bit)

Whenever I turn off my mute button the light doesn't turn off.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2020 12:15 PM

HP Recommended

Hello @Eric108,

 

Could you please try this audio driver:

 

Realtek High-Definition (HD) Audio Driver (Windows 10 v1903) 

Description:

This package provides the driver that enables the Realtek Audio insupported notebook models that are running a supported operatingsystem.

Fix and enhancements:

- Fixes an issue which causes the Conexant APO (Audio ProcessingObject) to stop functioning.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96827.exe
 
Let me know if that works or not.
 
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-24-2020 12:15 PM

HP Recommended

Hello @Eric108,

 

Could you please try this audio driver:

 

Realtek High-Definition (HD) Audio Driver (Windows 10 v1903) 

Description:

This package provides the driver that enables the Realtek Audio insupported notebook models that are running a supported operatingsystem.

Fix and enhancements:

- Fixes an issue which causes the Conexant APO (Audio ProcessingObject) to stop functioning.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96827.exe
 
Let me know if that works or not.
 
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎03-24-2020 12:45 PM

HP Recommended

Thank you for your reply! Yes, installing the driver did fix the problem I was having. Thanks and have a good day!

Was this reply helpful? Yes No
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