Muted Sound

[Thanh_VN]

Hi Guys,

I am using: Hp x360 pavilion 13 u037tu and facing big problem:

[Problem]

- The sound is muted and F6 button light is on (orange color) always.

- I can not turn off the muted funtion, can not hear any thing from speaker device

[My Trial]

- I have tried all solution which showed on HP-website but can not resolve this 

- Also, I updated audio driver on the hp website for my computer. I think the driver was not update a long time

That's why I am worry about your diriver quality in this case.

[Requirement]

- Please give me some solution others than your solution on HP website.

- Specially, please send to me the latest audio driver if possible. 

[My Computer Specification]

- Operation system: Windows 10 Home Single Language 64-bit Version: 17134.648

- Micro-processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz

- System board: 81A7 52.28

- System Bios: F.36

- Audio device:  Realtek High Definition Audio

If you need some info about my computer, please search the specification of computer: HP 13 x360 pavilion - u037tu

Thank you in advance

I am feeling un-comfortable when using with this problem. 

Thanks and Best Regards,

NguyenThanh

[Thanh_VN]

Hi

Is there anybody can help me?

If not, could you give me email of HP support team.

I need to report this issue

Thank you

[asmita6658]

Hi @Thanh_VN

Welcome to the HP Support Community. 

Try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

5) Download and install the audio driver from this link. 

Also, try updating the computer - 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, test the audio -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Audio test. 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Thanh_VN]

HI Asmita6658

Thank you so much for your solutions

To be honest, I have tried all your solutions but can not resolve

I think that the audio driver or bios has not been updated in the long time on HP wedsite,

so could you give me the latest audio driver (your driver in email, I tried but can not) ?

Thank you in advance

Thanks and Best Regards,

NguyenThanh

[asmita6658]

@Thanh_VN

Thanks for replying, Nguyen. The HP Support Assistant will install the latest updates for your computer. Have you tried updating through the HP Support Assistant? Also, did you run the audio test? If you have already done that and test result comes as "Pass", you may try restoring the computer using these steps -

1) Save any open files and close all open programs.
2) In Windows, search for restore, and then open Create a restore point from the results list.
3) On the System Protection tab, click System Restore.
4) Click Next.
5) Click the Restore Point that you want to use, then click Next.
6) Click Finish to restore your computer to a previous point.
7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.
9) System Restore returns the computer configuration to a previous point in time and restarts.

[Thanh_VN]

Hi Asmita

Thank you so much for your kind support.

As to your question, I respond as below: 

>> Have you tried updating through the HP Support Assistant?

Yes, I have

>> Also, did you run the audio test?

Yes, I did.

As to another solution: restoring, I have not yet tried but I tried to install factory setting by HP restore disk D and 

can not resolve. 

So I think your solution maybe ... If you have any idea about this, please fee free to tell me.

FYI, In this case, I tried all things but give up. I guess that the root cause maybe from keyboard driver but 

when I access to HP website for my PC, there is not any driver for keyboard. Touch pad also is old version for win 10 (v1607)

Thank again for kind support.

Thanks and Best Regards,

NguyenThanh

[asmita6658]

@Thanh_VN

Try this download link. 

[Thanh_VN]

Hi Guys

Thank you so much

I will try and inform you the result

Thanks and Best Regards,

NguyenThanh

[asmita6658]

@Thanh_VN

Sure. 

Have a great day!

[Thanh_VN]

Hi  Asmita6658

First of all, thank you so much for your link 

But, maybe the install file has problem.

I would like to discribe this as below:

[Install Step] Same as your guiline in your previous solution:

        1) In Windows, search for and open Device Manager.
        2) Double-click Sound, video and game controllers.
        3) Right click on the Audio drivers and click on uninstall.
        4) Restart the computer. 

        5) Download and install the audio driver: sp92632

[Problem]

       - When I install, there is a pop up as below and then stop install: 

Please help me to review and share you some info

Thank you in advance

Thanks and Best Regards,

NguyenThanh