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Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 3 (126 Views)

My Audio is not working/cant hear nothing

Product Name: HP Pavilion dv6500 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hi, i have a problem a while that the audio on my computer not working. I have been trying to do all HP support ways to try and fix t but its still not working.One thing i didnt do is try and see if my BIOS is the right one, so if someone know the problem and can help would be great

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Posts: 10,912
Member Since: ‎08-09-2015
Message 2 of 3 (101 Views)

Re: My Audio is not working/cant hear nothing

@Bar3345

 

Hello;

Allow me to welcome you to the HP forums!

 

If your BIOS was not the right one, your PC would not even boot -- so that is not the issue.

 

Here are some troubleshooting steps you can try:  http://hp.dezide.com/ts/start.jsp?guide=soundweb.net&section=ccweb&sfs=tdoc

Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Intern
Posts: 26
Member Since: ‎11-17-2008
Message 3 of 3 (55 Views)

Re: My Audio is not working/cant hear nothing

Hi, 

 

Follow the steps in this document to resolve audio issues on your laptop if there is no sound coming from the speakers (no volume or the audio is not working): 

 

http://support.hp.com/in-en/document/c04973149 

 

Hope this helps

 

Have a Good Day

I work for HP
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