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HP Recommended
HP ENVY 15-j049tx Notebook PC
Microsoft Windows 10 (64-bit)

After my windows 10 Update MY integrated Beats Speaker in front and back bass speaker is not working.

only 2 speaker beneath are working 

i tried reinstalling drivers again and again 

but on hp drivers site they dont have windows 10 caompatiable drivers

what to do?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Download the Windows 8.1 IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

7 REPLIES 7
HP Recommended

Hi,

 

Try the following.

 

Download the Windows 8.1 IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Beats audio control panal is gone from control panal ??
HP Recommended
Voice is now all good
But beats audio control panal is not there?
HP Recommended

Hi,

 

Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout,see if the 'Beats' icon is listed.

 

If it's not, try downloading and running the IDT installer on the link below again.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When this has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Thankyou very much for support it worked
HP Recommended

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Hello DPK, I took the stress of registering an account with HP just to drop this comment.

 

THANK YOU VERY MUCH FOR HELPING ME RESOLVE MY LAPTOP SOUND ISSUE.

 

Since I got my HP Envy, the sound has not been audible at all making me wonder if this as normal with HP Envy or there was an issue cos my former laptop was another HP product and very audible.

 

I am not alone in this. I run an entrepreneurship blog - The Total Entrepreneurs and in the forum I have received similar complains so I took it upon myself to seek a solution and while surfing the net for solution I bumped into your contribution here. Took me a while but I eventually pulled through and the speakers are banging now.

 

Just want to say a big thank you. I and my team are very grateful.

 

- Francis the BusinessGuy

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.