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HP Recommended
HP Laptop 14 Laptop AMD Ryzen 3, Model: 14-dk0736ms
Microsoft Windows 10 (64-bit)

Hello- 

I have got this HP laptop for about half year, and the laptop starts making 5~10 sec. sound lag about 2 months ago.  I have tried to reinstall the sound driver 2 times (deleted the driver from Device Manager, and restarted the PC and it's automatically reinstalled).  However, the lag sound issue is still happening everyday or every 2 days.  I have done some researches, and found positive feedback on "HP Guided Troubleshooter" on this Forums in 2017.  However, the link does not work any more.  Is there anyone in this Forum can help for this, or let me know if there is a new link for this  "HP Guided Troubleshooter" .  Thanks in advance.

1 REPLY 1
HP Recommended

@GG547, Welcome to the HP Support Community!

 

I suggest you try the below steps to resolve the issue: 

  

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings 

  • where 'xxxx' is one of keys which contains 

  • DriverDesc value 'Realtek High Definition Audio'. 

  • Note: There may be multiple ones containing PowerSettings, 

  • for example 'Nvidia High Definition Audio'. 

  • You'll find there three binary values and set them: 

  • ConservationIdleTime = ff ff ff ff; 

  • IdlePowerState = 00 00 00 00; 

  • PerformanceIdleTime = ff ff ff ff. 

  • Default values are all 00 00 00 00 which disables power settings, 

  • but driver overrides it with 0a 00 00 00 

  • which is 10 seconds (0x0a = 10) and is by default in the driver. 

  • Update the BIOS

  

If the issue persists, please follow the suggestions of the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.