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07-07-2020 12:44 PM
Product: Pavilion 15.6”
Operating System: Microsoft Windows 10 (64-bit)
When I use audio on my laptop it gets quiet but the volume is still set to 100.
it will then jump back to super loud for 1 second and then go back to being very quiet.
I have deleted drivers got new ones been on with Microsoft. I had this same issue last week and it was resolved by downloading an old version of the audio driver because my driver updated that same day, but I checked today and I see no update and nothing I do to fix it is working and I really need help
1 REPLY 1
07-10-2020 06:47 AM
Welcome to HP Community
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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