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My OMEN by HP headset 800 causes static noise only when used with my OMEN by HP - 17-an117no laptop.

HP Recommended
OMEN by HP - 17-an117no, OMEN by HP - 17-an117no
Microsoft Windows 10 (64-bit)

So I just bought this new OMEN by HP - 17-an117no laptop and also an OMEN by HP headset 800 1 month ago. 

For some reason I get almost constant static noise on the left side ONLY when using the headset with this laptop I have confirmed that the headsets works absolutelty fine when I plug in into my mobile phone or my working desktop. I have also tested to plug in my older headset into the computer and they work just fine(no static noise at all). I have checked to see if there is any drivers for this headset that I am missing but there is noone. So I have no clue what is causing this and what of the 2 products that is malfunctioning or if these are not compatible with eachother but that seems a but fked up since they are both omen products. Have anyone gotten this issue before and manged to resolve it?

1 REPLY 1
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Message 2 of 2
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@Erkish

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I understand the difficulty with the problem.

As you've performed relevant troubleshooting steps and checked headset with the different devices, that confirms its not a hardware related issue. 

Let's try these steps:
Hard Reset -

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings. If the issue persists continue next step.

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon.https://support.hp.com/doc-images/932/c05040382.jpg
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner
, Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

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