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‎04-01-2020 04:22 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

For some reason the sound is not coming through on my speakers. However, when I plug in headphones or connect a Bluetooth, I can hear sound. I have tried troubleshooting and reinstalling the Realtek High Definition Audio driver and restart my computer - unfortunately that does not work. Please help.

1 REPLY 1

‎04-04-2020 07:10 AM

HP Recommended

@nisaac91

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio test from the F2 Diagnostic 

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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