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adriana_dauria
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My audio crashes with bluetooth headphones

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HP Pavilion Laptop 15-cs0xxx

I keep experiencing audio crashes when I use my Bluetooth headphones.The audio just stoppes suddenly or does not work at all.

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@adriana_dauria, Welcome to the HP Support Community!

 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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