My audio device is continuously turning on and off automatically by itself, how to resolve this issu

[Rajashutosh]

Hp pavillion g6. serial no- [edited]

audio driver is continuously turning on and off automatically, this problem is not getting resolved even after reinstalling of driver. How to resolve this kindly help me with this.

[Riddle_Decipher]

@Rajashutosh Welcome to HP Community!

I suggest you create a new user account and check if the audio works on it: click here for details,

Once done, I recommend you perform a hardware test on the device to identify any hardware malfunctions, if the issue persists:

• Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Keep us posted,

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