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09-25-2020 04:45 AM
Product: HP Envy X360-15-ed0004nb
Operating System: Microsoft Windows 10 (64-bit)
Hi dear person reading this,
So yesterday i was following a Zoom class and everything worked perfectly fine. After the class i checked for some updates, because i had to update my NVidia drivers and while doing so i usually check if everything is updated.
So windows recommended some updates so i installed them to improve stabilty but it did everything but that.
All of a sudden after updating i was trying to video call with my sister, and i was saying her microphone didn't work, because it sounded extremely static. But it wasn't her fault, it was my laptops. I tried going to youtube and while playing a song i could hear a loud cracking noise coming from the speakers and you can only hear the lyrics a little bit but the rest is just scuffed sounds and rattling noises.
I already tried reinstalling the drivers, but to no result.
Is this a software issue or is it just a perfectly timed hardware issue?
Thanks in advance,
With Great Regards
1 REPLY 1
09-28-2020 03:44 AM
I reviewed your post and I understand that you are facing issues with the audio after installing Windows updates.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
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