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Message 1 of 2
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My audio jack is not working. When head phones are plugged in there is no sound

HP Recommended
Hp Specter X360
Microsoft Windows 10 (64-bit)

There is no recent update in windows.When the headphones are pluged in there is no audio

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HP Support Agent
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Message 2 of 2
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Hi @shreyaseelam

 

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue.

 

Let's try these steps -

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

If the issue still persists, try these steps.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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