My audio stopped working and can even access in settings

[AD203]

Audio is no longer accessible on my laptop. Laptop specs below.

[Garp_senchau]

@AD203, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Sound Settings:

Right-click on the sound icon in the taskbar and select Open Sound settings.

Ensure the correct playback device is selected (e.g., speakers or headphones).

Device Manager Check:

Press Win + X and select Device Manager.

Expand the Sound, Video, and Game Controllers section.

If there's a yellow triangle next to your audio driver, it could indicate an issue.

Right-click and try Update driver or Uninstall device, then restart your laptop to reinstall the driver.

Audio Troubleshooter:

Go to Settings > Update & Security > Troubleshoot.

Select Playing Audio and run the troubleshooter to detect and fix issues.

Check Audio Services:

Press Win + R, type services.msc, and press Enter.

Scroll down to Windows Audio and ensure the service is running. If it's stopped, right-click and select Start.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,