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My friends hear sounds from my laptop/Мои друзья слышат звуки с моего ноутбука

HP Recommended
hp pavilion 15 gaming cx0113-ur
Microsoft Windows 10 (64-bit)

Hello. when i listen to music or play videogames and talk with my friends they hear every sound from my laptop.

I tried to reinstall windows and audio drivers i tryed to disable all sound devices i even tryed to use usb audiocard, but it still doesn't help me. How to fix that?

Здравствуйте. Когда я слушаю музыку или играю в видеоигры и разговариваю с друзьями, они слышат каждый звук от моего ноутбука.
Я попытался переустановить Windows и аудио драйверы, я пытался отключить все звуковые устройства, я даже пытаюсь использовать USB-аудиокарты, но это все равно мне не помогает. Как это исправить?

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@7R1K57R Welcome to HP Community!

 

I understand that you are having an issue with the audio. 

 

Do not worry. Let's work together and get this issue addressed.

 

I would suggest you turn off the Stereo Mix and check.

 

Go down to the audio icon in your system tray, right-click it, and go to “Recording Devices” to open up the proper settings pane.

stereo_mix_01

In the pane, right-click on a blank area, and make sure both “View Disabled Devices” and “View Disconnected Devices” options are checked.  You should see a “Stereo Mix” option appear.

stereo_mix_02

Right-click on “Stereo Mix” and click “disable” 

stereo_mix_03

 

Also, try to update the BIOS and check.

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

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It doesn't work. Could this be due to the audio card or B&O software?

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HP Support Agent
HP Support Agent
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@7R1K57R

 

I understand your concerns.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Please let us know if you are playing the music from the speakers and you are talking to your friend through skype call. Please explain to us in detail.

 

Have a nice day!!

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