Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
03-20-2020 11:26 AM
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)
I can't hear audio when I connect headphones. I can still hear from the laptop speakers. I noticed it only this morning. I recently updated my windows software as per the regular updates. Please help. Thanks!
1 REPLY 1
03-23-2020 04:03 PM
@KSVSK Just to ensure I'm on the same page, does an alternate headphone work? Did you check with an external set of speakers?
And did you try with a system restore to check if that helps? click here for steps, if you haven't.
While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.
To run the test, click Audio, and then click Run once.
Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community