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‎10-23-2023 03:53 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-ec1000 (4V212AV)
Operating System: Microsoft Windows 11

Dear HP Support Team,

I hope this message finds you well. I am writing to report an issue with my HP laptop, specifically regarding the functionality of the volume mute key light. My laptop model is HP Pavilion 14 - ec1000, and I have been experiencing a problem with the mute key light not working as expected.

The mute key on my laptop's keyboard functions properly to mute and unmute the volume. However, the accompanying LED light that is supposed to indicate the mute status does not light up. This makes it difficult to determine whether the laptop's audio is muted or not, which can be inconvenient in various situations.

I appreciate your prompt attention to this matter, as it is affecting my daily productivity and user experience. If you require any additional information about my laptop or the issue, please do not hesitate to reach out to me.

I look forward to your assistance in resolving this issue promptly. Thank you for your support.

Sincerely,

Saba Sheerin

Category:
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