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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Notebook Audio
- My internal microphone has stopped working

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10-14-2020 08:38 AM
Hi,
For the past two days my internal microphone hasn't been working . I haven't made any recent changes on my device, I trouble shooted my microphone but no issues were found, however, my microphone still doesn't work during zoom meetings. I have a HP ENVY x360
10-16-2020 03:17 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.
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In Windows, search for and open Control Panel.
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Click Troubleshooting.
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Under Hardware and Sound, click Troubleshoot audio recording.
note:Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
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The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
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Select the device you want to troubleshoot, and then click Next.
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Follow the on-screen instructions and make any changes suggested by the troubleshooter.
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Perform the advanced troubleshooting steps in HP PCs - Advanced Microphone Troubleshooting (Windows 10, 😎.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee