• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-12-2020 06:41 AM

HP Recommended
Product: Model 14-ck2800no
Operating System: Microsoft Windows 10 (64-bit)

I have a new laptop and I was going to connect my headphones to it via Bluetooth. The devices Bluetooth are both on but the laptop can't seem to find the headset. 

I have used these urbanears headphones with my phone, tablet and two other hp computers with no difficulty. I was thurough with not being connected with any other devices during the search but the laptop didn't pick up the headphones even though the laptop was in my lap and the headset was on my head. What might the problem be? 

1 REPLY 1

‎07-12-2020 07:26 AM

HP Recommended

I figured it out, I was just being complacent I guess. Didn't bother with the blue light on the headphones since it wasn't necessary after the other devices recognized the headset. Turned it on properly and it all worked out. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.