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‎07-12-2020 06:41 AM

HP Recommended
Product: Model 14-ck2800no
Operating System: Microsoft Windows 10 (64-bit)

I have a new laptop and I was going to connect my headphones to it via Bluetooth. The devices Bluetooth are both on but the laptop can't seem to find the headset. 

I have used these urbanears headphones with my phone, tablet and two other hp computers with no difficulty. I was thurough with not being connected with any other devices during the search but the laptop didn't pick up the headphones even though the laptop was in my lap and the headset was on my head. What might the problem be? 

1 REPLY 1

‎07-12-2020 07:26 AM

HP Recommended

I figured it out, I was just being complacent I guess. Didn't bother with the blue light on the headphones since it wasn't necessary after the other devices recognized the headset. Turned it on properly and it all worked out. 

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