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‎11-01-2020 02:49 PM

HP Recommended
Product: OMEN Laptop 15z -en000 8TC73AV_1
Operating System: Microsoft Windows 10 (64-bit)

Hi, for some reason my OMEN 15 2020 (AMD variant) is not detecting any sound output via the headphone jack (Bluetooth works just fine). It won't detect my speakers or headphones. I've already tried reinstalling the drivers but that didn't work either...what should I do?

1 REPLY 1

‎11-02-2020 05:34 AM - edited ‎11-02-2020 05:36 AM

HP Recommended

What sound driver version that you have?? 

 

If it's 6.0.8923.1 :

1. Go to "Sound" setting

2. Choose "Speaker"/"Headphone"

3. Go to tab "Advanced"

4. Disable "Signal Enhancement"

 

Hope that will helps...

 

Or you can try another method to change the version of your sound driver to windows generic ones, but i dont recommend this because OMEN Audio Player apps will not work with another sound driver version... We need to stick to original version... Never change or upgrade sound driver to the latest...

Sent from OMEN 15 en-0013ax
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