My sound randomly stopped working

[Drozay]

My laptops sound just randomly stopped working 

[asmita6658]

@Drozay
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an audio issue.

Don't worry, I'm here to help! To better assist you -

1) What's the exact model name of the computer? Refer to this link for steps to find the product details.
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
2) What's the operating system installed on it? 
3) Were there any hardware or software changes made? 
4) Have you attempted any steps on your own before posting on the HP Forums?

In the meantime, let's try these steps -

Step 1 Run Audio troubleshooter -
1) In Windows, type "Find and Fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -
1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer - 

Step 1 Run Windows Updates troubleshooter -

Click on this link to run the troubleshooter. 

Step 2 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!