NO SOUND FROM INBUILT SPEAKER

[Ashyy16]

I've tried EVERY SINGLE WAY, Like everything and I give up.. plz help?

Also if the product number doesnt work then its 0 instead of O 

Please help ME!! 

[Kumar0307]

Hi @Ashyy16

Welcome to the HP Support Community. I understand there is no audio from the internal speakers. I'd be happy to assist you.

• Have you tried using headphones and check if there is audio through it?
• When you power ON the PC, do you hear the Windows login sound?
• Make sure the PC is not on Mute.
• Try playing audio in different media players and also on youtube.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Perform the steps mentioned in this document to resolve this issue.

If the issue persists, let us run a hardware test on the PC

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform Component Test > Audio. Share the result on your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ashyy16]

Hey, well I've already tried your ways, and when I did the power button one I heard sound when it turn on but then no sound, and I hear sound from my earphones but I dont like using them on mylaptop

[Ashyy16]

Wait there's no component test!

[Kumar0307]

@Ashyy16

Make sure the BIOS is up to date

Click here to download the latest BIOS for your PC.

If you do not find the component test, run the test in the Windows environment. Refer to this document.

Let me know how this goes.

[Ashyy16]

I updated the BIOS and still no sound..

[Kumar0307]

@Ashyy16

Did you run the test as mentioned in this document?

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ashyy16]

Theres no form to fill in? And either way all electronic shops are closed so? 

And I'm in need of sounds 

[Kumar0307]

@Ashyy16, I understand your concern.

I have sent you a private message with the details to contact the HP Support team. Kindly check the same.

Keep me posted for any other assistance.