• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP OMEN 15-en0810nd
Microsoft Windows 10 (64-bit)

(I'm so *** pissed sorry bare with me if I sound rude) 

 

I JUST got this laptop. Set it up on friday, it's brand new, worked perfectly. It asked me to restart to finish some update just now and guess what? No sound. Nothing. Spotify won't play anything. No system sounds. Nothing from websites like youtube or from games. NOTHING. Thought I was being good by letting it do the updates, but wish I hadn't done it now. 

 

I looked at the updates it did today it did a bunch of driver updates (march 15 2021)

 

Help me out here. I tried trouble shooting it doesn't do **bleep**.  I also went to device manager and there are no audio drivers with "SST" in title (something i saw another solution for no sound say) . There's also no red X on my sound icon in the task bar, it's acting as if everything should work. 

 

Device manager shows in sound, video and game controllers:

AMD Audio Device
NVIDIA High Definition Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Realtek(R) Audio

 

I tried updating all, but they all say they're updated to the best/latest version. because there's 4 i don't know which one to try and uninstall either. (in the updates it looks like realtek and amd stuff was updated)

 

EDIT i tried uninstalling the AMD and Realtek audio and restarting, but it didn't do anything

EDIT2 i tried the hp audio check and it said there were no issues, even though there's no ****ing sound coming from my laptop. and when i clicker the i still don't have sound button it did something with my drivers and i restarted and still nothing changed
i'm getting desperate why won't anything work ??????
 
I tried everything here https://support.hp.com/in-en/product/omen-15-en0000-laptop-pc-series/32827270/document/c04973149 and everything on the advanced one (except hard reset cause i don't want to have to reinstall EVERYTHING, i spend the entire weekend setting everything up, so i finally have everything i want and need on my laptop again, please tell me there's another way instead of hard resetting or system recovery
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.