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‎05-19-2018 12:18 AM

HP Recommended
Product: HP Pavilion g4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Acabo de actualizar mi windows a la version 10 Home Single Lenguage y no tengo audio, mis dispositivos de audio son Dolby Advanced Audio,  no aparece ningun tipo de dispositivo de audio solo el HDMI, y en el icono de audio me aparece esto: Instalacion de altavoces(UNKNOWN).

2 people had the same question
4 REPLIES 4

‎05-19-2018 07:54 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W8.1/W10 audio driver gets the sound to work again.

 

Restart the PC after installing the driver.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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‎05-19-2018 12:11 PM

HP Recommended

gracias por la respuesta, pero me dice que no es compatible con este sofware, al parecer el windows 10, no reconoce a los audios dolby.

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‎05-19-2018 12:44 PM

HP Recommended

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP.
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‎05-19-2018 04:49 PM

HP Recommended

You're very welcome, @BryanDS

 

Sorry that driver didn't work for you.

 

Unfortunately, I don't have any other suggestions you can try.

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