08-12-2016 07:21 AM - edited 08-12-2016 07:24 AM
Hello everyone! I recently got a new "Creative Fatal1ty" Headset and it doesn't seem to be detected at all! I have 2 cables to plug in to the laptop, 1 for audio and 1 for microphone, but on my HP laptop there is only one hole for a cable! I plugged in both cables at different times but neither of them seem to be detected at all. I tried on my family's public pc, which is a dell, and it works perfectly fine. What is the problem here? I payed some money for this headset and laptop and this is quite annoying. Please solve this.
08-14-2016 11:01 AM
Thanks for joining the HP Support Forums community! I seen that you had posted on the forums and are inquiring about a new headset that you had purchased and why it is not working with your HP Notebook - 15-ac109na. I will do my best to find the information for you.
Have you tried to right click in playback devices and show all the disconnected devices also?
What type of port does your other computer have?
You can try using the Resolving Headphones and Headset Problems documentation. You will find the steps provided below in this document:
- Using the Windows troubleshooting tool
- Checking the sound settings
- Troubleshooting headsets
- Testing the Headphones using HP PC Hardware Diagnostics (UEFI)
- Other resources
A couple points from the document provided above:
Headsets with two jack connectors are only compatible with computers that have both a headphone and microphone port. If you have a computer that only has a headset port, then your headset may not work with your computer without an adapter.
Check with a local computer store or online to see if you can find a headset adapter. I have a USB headset adapter for my son. In my personal opinion its handy to have as it has made it much easier for my son to use his headset anywhere that we go.
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