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New device not have audio. I have to reinstall Conexant ISST Audio and restart. It doesn't last.

HP Recommended
HP Envyx360
Microsoft Windows Server 2016

When I bought my laptop I've never had automatic sound. I took it to Costco and some IT guy said he fixed it. But after I leave me computer without using it for months it reverts back to 

no sound device installed. I have to go to Device manager and under sound, video and game controllers I click Conexant ISST Audio Properties. It tells me to restart my computer and then I have sound.

Audio lasts for only a few days or hours.  I have to do the Conexant ISST Audio Properties routine and restart my computer before I get sound again. 

Is there something I need to install in my computer to get automatic sound? Thanks!

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@Starky123 

 

Before we can help, we need to know what EXACTLY is your HP Envyx360 ? Please use the following instructions to find out the model/product of your machine:


https://support.hp.com/us-en/document/c03754824

  or

https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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The model number: 15-aq173cl

[edit]

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I just posted the serial number!!

Model: 15-aq173cl

 

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@Starky123 

 

The specs of your machine is

 

    https://support.hp.com/au-en/document/c05530687

 

Please do a clean install Audio software/driver, this should help.


  (a) Download the following driver and save on your computer,

 

               https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95182.exe

 

  (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
  (c) Right click downloaded file and select Run as administrator,
  (d) Reboot again.


Regards.

BH
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