cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
115
Flag Post

No Audio During Video Calls

HP Recommended
HP - Spectre Folio Leather 2-in-1 13.3" Touch-Screen Laptop
Microsoft Windows 10 (64-bit)

I have an HP - Spectre Folio Leather 2-in-1 13.3" Touch-Screen Laptop and have used it to conduct two video calls, one on Zoom and one on Cisco WebEx.  On both occasions, I could hear sound but my audience couldn't hear me.  I made sure the microphone wasn't on mute.  I've still not solved my problem.  Can you suggest a solution?

 

Duncan Edwards
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,992 7,994 337 513
Message 2 of 2
Flag Post
HP Recommended

@dogues Welcome to HP Community!

 

I understand that no audio during the zoom video call.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...t

 

HPSA will automatically search for all the latest drivers and updates 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Please uninstall and reinstall the zoom application and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation