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HP Recommended
Pavilion x360 Convertible 14m-cd0xxx
Microsoft Windows 10 (64-bit)

I Arrived at work this morning and went to turn on some music to start my day, and was surprised to find no output. I figured, just an issue with the spotify app, so I restarted the PC. Came back up, tried again, no dice. I tried another application, also no Audio. Must be a problem with the PC. I have searched and found a few other users with similar issues and no fix found yet. This is strange because when I left on Friday and left my PC sleeping, everything was working fine. No updates should have occured while the PC was asleep over the weekend. This is a bit concerning because the PC is less than one month old. I really hope it is just a minor software issue that can be fixed over an update! 

 

I have tried reinstalling driver software throught the windows audio trouble shooting wizard and manually through the device manager, with neither having any effect. Everything the computer is indicating shows no problems with anything. There is no message stating no audio device installed, no red X over the speaker. Just won't play. Latest windows update was on 9/28/2018 and it is showing version 1803.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

After my original post, I ran the windows audio trouble shooter one more time just for giggles and suddenly everything is working fine. I was going to delete the post, but maybe someone will find it useful. This was the third time I had run the trouble shooter, and after the second time I chose not to restart the PC, and it started working. Not sure what the special sauce was there, but glad it is working. 

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1 REPLY 1
HP Recommended

After my original post, I ran the windows audio trouble shooter one more time just for giggles and suddenly everything is working fine. I was going to delete the post, but maybe someone will find it useful. This was the third time I had run the trouble shooter, and after the second time I chose not to restart the PC, and it started working. Not sure what the special sauce was there, but glad it is working. 

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