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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2020 09:25 AM

HP Recommended
Product: MSI GF63 - 8RC
Operating System: Microsoft Windows 10 (64-bit)

I was working on Premiere pro when suddenly my screen froze and I can't do anything but to forced shutdown my laptop. After I turn back on my laptop, I notice that my audio is gone and my sound drivers are also gone. I've been troubleshooting since yesterday and installing realtek audio drivers, but I couldn't fix the problem. I was wondering It might have to do with the "High Definition Audio Controller" under the system devices on Device manager because there is this yellow warning sign on it. I tried to update it but It says I have the latest driver. 

 

I look up the details and I give me these:

Hardware ids:

 

PCI\VEN_8086&DEV_A348&SUBSYS_123C1462&REV_10
PCI\VEN_8086&DEV_A348&SUBSYS_123C1462
PCI\VEN_8086&DEV_A348&CC_040300
PCI\VEN_8086&DEV_A348&CC_0403

 

I tried to update my display adapters but it says I have the latest version of it. 

 

I also tried to reset it but it's saying "There was a problem resetting your pc".

 

Can anyone help me fix and get back my audio?

 

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