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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2020 05:59 AM

HP Recommended
Product: HO Notebook 15-bs158-sa
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Following a BIOS update, after a prompt  from the HP support assistant, the audio device has disappeared.  I have spent a few hours trying to get this re-installed but with no luck.

 

I have tried

Working through the virtual agent suggestions - no change

Reinstalling the driver  via the HP Recovery Manager (many times) - no change

Downloading the driver and installing (many times) - no change

A system restore to before the issue arose - no change

 

I just son't know where to go next, I wish I had ignored the HP Support Assistant!!

 

Can anyone help I really need some human support 🙂

 

Thanks,

Jane

 

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