No Audio device is installed

[Klara291981]

Laptop shows No Audio device is installed > I tried installing new drivers but nothing seems to be working, could you please help? Thanks

[Max3Aj]

Hi @Klara291981, Welcome to HP Support Community. 👋

Thank you for posting your query, I will be glad to help you. 
 

I'm sorry to hear you're having trouble with your laptop's audio. Let's try a few troubleshooting steps to resolve this issue:

Check Audio Services:

• Press Windows + R, type services.msc, and press Enter.
• Look for Windows Audio and Windows Audio Endpoint Builder services.
• Ensure both are running and set to Automatic. If not, right-click and select Start or Restart.

Run the Audio Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Playing Audio and click Run the troubleshooter.

Check Device Manager:

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• If you see any yellow exclamation marks, right-click the device and select Update driver.
• If updating doesn't work, try uninstalling the device and then restarting your laptop to reinstall the drivers automatically.

Set Default Playback Device:

• Right-click the speaker icon in the taskbar and select Sounds.
• Go to the Playback tab, right-click your audio device, and select Set as Default Device.

Check BIOS Settings:

• Restart your laptop and enter the BIOS setup (usually by pressing F2, F10, or Del during startup).
• Ensure the onboard audio is enabled.

Power Cycle Your Laptop:

• Shut down your laptop completely.
• Unplug it and remove the battery (if possible).
• Hold the power button for 30 seconds.
• Reconnect the battery and power it on.

I hope this helps. 

Take care and have a good day. 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support