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‎12-10-2018 10:48 PM

HP Recommended
Product: Pavilion product #M6K54AV
Operating System: Microsoft Windows 10 (64-bit)

I cannot hear audio

have done reinstalling audio driver, fresh windows installation and troubleshooting.

I ran virtual assistant and subsequently HP PC hardware diagnostic - component test - audio and got this error

MC1V7L-7PP9AJ-MFPWMF-21WC13

 

I tried headphone test also and got error

MC1V7L-7PP9-MFPWM-21E403

 

hope to get answer from this forum

1 REPLY 1

‎12-12-2018 02:40 AM

HP Recommended

@LaibaPrasla

 
Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio. 

 

The failure ID confirms it to be a hardware issue with the audio. Don't worry, I'm here to help! 

 

I have sent you a Private Message with the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know if you have any other questions. 

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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