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No Bluetooth entries in Device Manager

dv7-1170us prod. e1p14av
Microsoft Windows 10 (64-bit)

I tried using bluetooth wireless headset for the first time. I could not find where to pair. No Bluetooth entry in the Action Center and could not find when scanned. When I checked Device Manager, here were no entries for bluetooth. I have used HP support Assistant and Windows Troubleshooter - neither found anything. THis PC was upgraded from Windows 8 to 10 when it came out. All updates are current, all drivers are current. I have tried all the posted solutions I could find.

 

As an aside, I have a second HP Pavillion dv7with the same problem.

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No Bluetooth entries in Device Manager

@fg19951

 

What model number WiFi do you have installed???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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No Bluetooth entries in Device Manager

@fg19951

 

Looking at your manual you have a separate Bluetooth module.

 

Look at page 74.

 

http://h10032.www1.hp.com/ctg/Manual/c01918142

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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No Bluetooth entries in Device Manager

Hi, @fg19951 

 

You have posted conflicting product information...

 

a dv7-1170us came with Vista originally.  A dv7-1170us has a product number of FS126UA.

 

According to the product specs page below, the dv7-1170us notebook does not come with built in bluetooth networking.

 

http://support.hp.com/us-en/document/c01550098

 

If it did, that feature would have been listed along with the 802.11a/b/g/n WLAN wireless connectivity specification.

 

The parts list also confirms the absence of a separate blutooth radio in that model, which it would have had if it did have bluetooth.

 

The product number you posted (E1P14AV) decodes to a HP ENVY TOUCHSMART 17T-J100 QUAD EDITION CTO NOTEBOOK PC (ENERGY STAR).

 

And as @REO51ST requested, we would need to know the model of the wireless network adapter to see if we can be of further assistance.

 

There is a very good chance your notebook did not come with built in bluetooth networking, but since it is a CTO model, we cannot get any specific info on those builds.

 

The model wireless network adapter in a 17t-j100 would determine if it has onboard bluetooth or not.

 

 

 

 

 

 

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