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Solved!

No Sound from Speakers

HP Recommended
HP Pavilion Gaming 16-a0003nc (1X2J2EA)
Microsoft Windows 10 (64-bit)

Since yesterday everything was working for me but suddenly speakers are not working. I tried almost all steps in below links but still no success. When I use USB headset there are no any problems with sound. But laptop's own speaker (Realtek(R) Audio) is not working without USB headset. Please help me to fix issue.

 

https://support.hp.com/gb-en/document/c04973149

https://support.hp.com/gb-en/document/c06258276

 

3 REPLIES 3
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HP Support Agent
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@fuatresat You've pretty much done all relevant steps to isolate the issue, to confirm, what was the result of the tests suggested in Step 5: Run the Audio test from the HP PC Hardware Diagnostics of the second article you've shared?

 

If it failed, it should have provided a 24 character failure ID,

could you share that with us, so we can help resolve the issue?

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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hello! 

firstly, thanks for your response. i was tried audio test but no success. 

 

but i have good news, i tried "Step 8: Reset your computer" and now everything is perfect. i suggest this step to all hp users with same issue. 

 

thank you! 

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HP Support Agent
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@fuatresat That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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