No Sound from Speakers

[fuatresat]

Since yesterday everything was working for me but suddenly speakers are not working. I tried almost all steps in below links but still no success. When I use USB headset there are no any problems with sound. But laptop's own speaker (Realtek(R) Audio) is not working without USB headset. Please help me to fix issue.

https://support.hp.com/gb-en/document/c04973149

https://support.hp.com/gb-en/document/c06258276

[Riddle_Decipher]

@fuatresat You've pretty much done all relevant steps to isolate the issue, to confirm, what was the result of the tests suggested in Step 5: Run the Audio test from the HP PC Hardware Diagnostics of the second article you've shared?

If it failed, it should have provided a 24 character failure ID,

could you share that with us, so we can help resolve the issue?

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[fuatresat · Accepted solution]

hello! 

firstly, thanks for your response. i was tried audio test but no success. 

but i have good news, i tried "Step 8: Reset your computer" and now everything is perfect. i suggest this step to all hp users with same issue. 

thank you! 

[Riddle_Decipher]

@fuatresat That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.