No Sound on speakers pilote with windows 11 on PC ENVY-17

[Bernard59640]

PC Spaekers Realteck don t have sound since upgrated with windows 11

it seems the actual sound pilote is for windows 10 and not windows 11

how to resolve this problem 

Thanks

Plus de son sur haut parleurs PC Portable depuis passage de windows 10 a windows 11

A priori le pilote Son ne fonctionne plus sous windows 11 et aucune mise à jour n est disponible

Comment resoudre ce probleme

Merci

[Garp_senchau]

@Bernard59640, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

(troubleshoot)

If you are experiencing issues with Realtek audio drivers after upgrading to Windows 11, you can try the following steps to resolve the problem:

Rollback the Audio Driver

Open Device Manager:

• Search Windows for Device Manager, and then select Device Manager in the list of results.

Select Sound, Video and Game Controllers:

• Expand the arrow next to it.

Right-click your Sound Card or Audio Device:

• Select Properties.

Roll Back Driver:

• Select the Driver tab and then select Roll Back Driver.
• Follow the instructions and then select Yes to roll back your audio driver.

Update the Audio Driver

Open Device Manager:

• Search for and open Device Manager.

Expand Audio Inputs and Outputs and Sound, Video and Game Controllers.

Enable Device:

• If a sound device is listed with a down arrow, right-click the sound device name, and then select Enable device.

Update Driver:

• Right-click the sound device and select Update driver.
• Select Search automatically for updated driver software. Wait while Windows checks for and installs any updated drivers. If prompted, restart the computer.

Manually Install the Audio Driver from HP

Download the Latest Driver:

• Go to the HP Customer Support - Software and Driver Downloads.

Select Your Product Type:

• Select Laptop or find your specific product.

Download the Latest Audio Driver:

• Click Drivers-Audio and then click Download.
• Follow the on-screen instructions to install the audio driver.

Perform a Hard Reset

Perform a Hard Reset to Resolve Audio Issues:

• For more information, see HP PCs - How to power reset your computer.

Reset BIOS to Default Values:

• Sometimes corrupted BIOS settings can cause audio issues. Try to restore default BIOS values to resolve the issue.

Run an Audio Hardware Diagnostic Test

1. Use the HP PC Hardware Diagnostics Windows tool to perform an audio playback test :
   • This checks the functionality of the audio subsystem, including audio controllers and codecs.
   • Go to HP Hardware Diagnostics to install the latest version.

References

1. HP Notebook PCs - Advanced Sound Troubleshooting in Windows
2. HP Desktop PCs - Advanced Sound Troubleshooting (Windows 11, Windows 10)

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Banlix]

Since you only informed your laptop/PC sound card, while you did not inform your laptop/PC model/type, So here is the Realtek Beast Audio driver 6.0.9239.1 for all OEMs and already supports Windows 11. --(Since I haven't tested it on my laptop, I don't know if Windows 11 24H2 is also supported or not)--