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HP Recommended
HP 15-Notebook PC
Microsoft Windows 8.1 (64-bit)

Hi, 

 

I am unable to hear the speaker sound from my Notebook PC. I tried resetting whole laptop twice and tried updating my Realtek audio driver. but no use of it. 

 

I can able to hear vis Headphones and Bluetooth speakers, only problem with the defaul speakers in my HP Notebook PC.

 

Someone give the solution fro the above query.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@drop2rajkumar,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are not getting any sound from the laptop speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, as you have mentioned that you are able to hear the sound when you connect headphones and you have also performed a recovery on the computer. It looks like a hardware issue and I recommend you contact HP phone support to check the available support options for your computer.

 

Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to “Still need help? Complete the form to select your contact options”

Scroll down and click on HP contact options – click on Get phone number.

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@drop2rajkumar,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are not getting any sound from the laptop speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, as you have mentioned that you are able to hear the sound when you connect headphones and you have also performed a recovery on the computer. It looks like a hardware issue and I recommend you contact HP phone support to check the available support options for your computer.

 

Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to “Still need help? Complete the form to select your contact options”

Scroll down and click on HP contact options – click on Get phone number.

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thanks for your support.

 

I tried to reach out Customer support. My lap is out of warrenty. I am unable to reach u people. While having chat with virtual agent, if we need call support its chargable. unable to get the price details for the call support. 

 

I have a question. I am paying money for the call support, but If the prob is not fixed over the phone what will be the next option. 

 

If not fixed waste of paying the money if i am not wrong. 

 

Guide me please!!

HP Recommended

@drop2rajkumar,

 

Thank you for getting back to me.

 

I recommend you talk to tech support and they will explain you about the charges and the terms and conditions. As far as I know, you will not be charged if the issue is not fixed.

 

Hope that answers your question.

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.