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PackyK Honor Student
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HP Recommended

No Stereo When Playing or Ripping CDs

Pavilion 15-e037cl
Microsoft Windows 10 (64-bit)

My problem is with my Pavilion 15, purchased in September 2013.  My machine will not even  PLAY CDs in stereo, nor rip them in stereo.  I honestly don't know if the problem existed when I bought it because I wasn't using it for playing CDs then.  I bought it with Windows 8 preinstalled but upgraded to 10 several months later.  My audio drivers are "AMD High Definition Audio Device" and "RealTek High Definiton Device".  Both are enabled, but if I disable the RealTek, which is listed as the default device, I get no playback.  If I disable the AMD, I still have sound, which stands to reason.  Both are up-to-date.  Does ANYONE have any idea what might be going on?  I don't have the option of disabling enhancements, as I see was a fix for a similar problem, but I don't even think that is relevant to this problem.  Thanks! 

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Message 2 of 2
Flag Post
HP Recommended

No Stereo When Playing or Ripping CDs

Hi @PackyK,


Thank you for posting at HP Forums!


I have read your post and wanted to help. I understand that there is no stereo when you play CDs. 


Please try:


Right click the sound icon on the task bar, and select the playback devices.

Click on the playback tab and check if the 2.1 speakers is listed as default. If not, set the 2.1 speakers as default.


Or you follow the steps 2 on this link to troubleshoot: HP Notebook PCs - No Sound from Speakers (Windows 10)


Let me know how it goes.


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