No audio after a window update or an HP update.

[Aanchal18]

Hi,

I had earlier faced the same problem of losing the audio of my laptop. I'm not getting any sound through the speakers or headphones. This probably has happened after Windows 10 updates or an HP Realtek audio update. 

Please help. 

Regards,

Aanchal

[Echo_Lake]

@Aanchal18
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,

Let's try these steps in order to fix the Audio related issue.

Step 1 Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer. 

Step 2 BIOS Defaults:
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. If the issue persists continue next step:

As a workaround, request you open device manager by doing a right-click on the Windows button/menu. 

  

Expand “Sound, Video and Game controllers” or under “other devices” in Device manager. 

To find the audio drivers installed on your computer. 

Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there. 

Delete the drivers if prompted during the uninstall process.  

Once done, click on View and select Devices by connection on the Device manager.  

Expand ACPI x64 based PC. 

Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.  

Make sure to delete the driver if prompted during the uninstall process.  

Once done, click on Action and Scan for hardware changes twice in the device manager.  

Close device manager.  

Open Settings from the Windows menu. 

Click on Update and Security and check for updates to get the new audio driver for your computer.  

  

This should resolve the issue. 

Hope this helps! Keep me posted for further assistance.
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