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‎09-11-2019 08:35 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

After installing the Windows10 update this afternoon, I have no audio.  My system shows "No Audio Output Device is Installed".  I have searched and searched for solutions and have tried numerous, but nothing works, not even the supposed Windows official fix.  Can anyone help with this?  I'm at wit's end and need audio for my work.  Thanks in advance.

2 people had the same question
3 REPLIES 3

‎09-11-2019 09:29 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

If you don't know, use this guide to help provide that information.

 

https://support.hp.com/us-en/document/c00033108

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‎09-12-2019 06:50 AM

HP Recommended

model number is HP15-da1007ca  Product number is 4NJ1OUA

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‎09-12-2019 07:05 AM

HP Recommended

Hi:

 

That model isn't an HP Envy, according to the specs.   It is a HP Notebook 15-da1007ca.

 

Many of the HP Envy notebooks have the IDT audio system, and yours has the Realtek audio system, for which I don't have any suggestions other than to see if installing the W10 v1903 audio driver and restarting the PC resolves the problem.

 

Realtek High-Definition (HD) Audio Driver - Kaby Lake/Whiskey Lake/Braswell/Gemini Lake/Picasso (Windows 10 v1903)

 

6.0.8703.1      May 31, 2019

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96761.exe

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