No audio all the time

[SwedenBjörn]

Is it possible to fix it on this laptop after update to windows10. No driver found for working fin. No problems i reports.

[Garp_senchau]

@SwedenBjörn,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Device Manager for Missing Drivers

• Press Windows + X and select Device Manager.
• Look for any yellow warning signs or exclamation marks under devices. This indicates a driver issue.
• Right-click on the problematic device and select Update Driver. You can either search automatically for updated drivers or browse your computer for driver software.

Run Windows Update

• Press Windows + I to open Settings.
• Go to Update & Security and click on Check for updates. Ensure that all updates, especially driver updates, are installed.

Manually Install the Missing Drivers

• Go to the HP Support website and download the latest drivers for your system model. Ensure you select the correct version for Windows 10.
• Once downloaded, install the drivers manually by running the installer or updating them via Device Manager by selecting "Browse my computer for driver software."

Use the Windows Troubleshooter

• Go to Settings → Update & Security → Troubleshoot.
• Select Additional troubleshooters.
• Run the troubleshooter for hardware and devices, or any other relevant troubleshooters that may apply (e.g., network, sound, display).

[Garp_senchau · Accepted solution]

Check for Compatibility Issues

• After the update, certain older drivers may not be compatible with Windows 10. If you're unsure which driver is causing the issue, check the Event Viewer for any error logs:
  • Press Windows + X and select Event Viewer.
  • Look under Windows Logs → System or Application for error logs that might give more insight into which device or driver is causing the issue.

Rollback Driver (if applicable)

• If the issue began immediately after updating a driver, you may want to roll back the driver to the previous version:
  • In Device Manager, right-click the device and select Properties.
  • Under the Driver tab, click Roll Back Driver (if available).

Reinstall Windows 10 or Perform a System Restore

• If the issue persists, and you believe the update has caused irreparable issues with drivers, you might consider performing a System Restore to a point before the update:
  • Press Windows + R, type rstrui, and press Enter to open System Restore.
  • Choose a restore point before the update occurred.
• Performing a Windows restore may result in data loss, as it reverts your system to a previous state, potentially overwriting or removing files and applications created after the restore point.

Check for Third-Party Software Conflicts

• Sometimes, third-party software (especially security or performance-related apps) can conflict with driver installation. Try disabling or uninstalling any recently installed software and see if it resolves the issue.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[SwedenBjörn]

Hi, 

nothing works. I use the bluetooth speakers and this works fine.

Thank you for your time

Best regards,

Björn