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‎03-02-2021 02:13 PM

HP Recommended
Product: ENVY x360 Convertible Laptop
Operating System: Microsoft Windows 10 (64-bit)

Product Number: 8VP56AV

Starting late on the evening of the 28th I stopped being able to hear any audio from my laptop speakers. I wasn't doing anything out of the ordinary at the time. I have used the troubleshooting services from HP support assistant and through my settings but nothing changed and I wasn't ever able to hear any audio when it tested my speakers. I've updated, uninstalled, and reinstalled my audio driver with no results.  I updated everything else that I could and I even did a factory reset of my device last night and it didn't fix anything. Any help would be great!

1 person had the same question
1 REPLY 1

‎03-03-2021 04:25 PM

HP Recommended

Hi @ajnorf - It seems like you may have a hardware problem with speaker and not so much to do with software. Can you go into your BIOS and run an Audio Test in the Hardware Diagnostics tool.

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