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TerenceJC
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Solved!

No audio device detected

HP Recommended
Pavilion 14-ce0021nf
Microsoft Windows 10 (64-bit)

Hello, 

Got this new laptop and after installing MS Office, Skype, GoToMeeting, DropBox, suddenly the sound disappeared in the device list and no matter what I did to re-install, nothing came back.

Anybody experienced this issue?

Thank you for your help, Terence.

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Jeet_singh
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Message 2 of 2
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HP Recommended

@TerenceJC,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

If the issue persists, I would suggest you run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, I would suggest here is to uninstall the audio drivers from Device manager:

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

 

You may refer to this support document for - HP PCs - A 'No Audio Device is installed' Message Displays

 

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

View solution in original post

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1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,004 1,399 2,376
Message 2 of 2
Flag Post
HP Recommended

@TerenceJC,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

If the issue persists, I would suggest you run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, I would suggest here is to uninstall the audio drivers from Device manager:

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

 

You may refer to this support document for - HP PCs - A 'No Audio Device is installed' Message Displays

 

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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