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HP Recommended
HP Spectre x360 - 13-ap0053dx
Microsoft Windows 11

Within the last few days, my computer stopped playing audio when it is not directly connected to headphones or a speaker. I have tried updating my drivers, uninstalling and reinstalling my drivers, restarting my computer, setting the BIOS back to defaults, doing a component test to check that the speakers work (they do), and running the Windows and HP troubleshooters. Nothing has fixed it and I'm not sure what to do now.

4 REPLIES 4
HP Recommended

Hi:

 

The only suggestion I can offer would be to try this W11 Realtek audio driver and see if that gets the sound to work again.

 

Restart the PC after installing the driver.

 

6.0.9231.1

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135585.exe 

HP Recommended

Hi, thank you so much for your help. Sorry for the delay, I didn't get any notification that someone had responded.

I tried installing the audio driver using the file you linked and had no luck. The program keeps ending by opening a terminal screen and displaying this:

elysecat_0-1649374424211.png

Is that supposed to happen?

My computer still says that no audio device is installed. Any advice is greatly appreciated. Thank you.

HP Recommended

You're very welcome.

 

Some drivers do a silent install with a black command screen like that, but not with networking reports.

 

Sorry that the driver didn't work for you.

HP Recommended

HP Envy 17.3 laptop.  The internal mike stopped working for no apparent reason.  External mikes work fine. speakers work fine.   Probably a messed up install.  Any ideas:?

 

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